QJei Group LTD
Delete Your QJenza Account
Last Updated: 25 August 2026
QJenza users can request deletion of their QJenza account and associated personal information.
QJenza is a product of QJei Group.
How to Request Account Deletion
You can request deletion of your QJenza account in one of the following ways.
Option 1: From the QJenza App
- Where the account deletion feature is available in your version of QJenza:
Sign in to your QJenza account.
Open Settings.
Go to Account or Privacy & Security.
Select Delete Account.
Review the information shown.
Confirm your deletion request.
For security, QJenza may require you to verify your identity before processing the request.
Option 2: Request Deletion Through QJei Group
If you are unable to access your account or the in-app deletion option is unavailable, you can submit an account deletion request through the official QJei Group contact channel.
When submitting the request, provide enough information for us to identify the correct account, such as:
• Your full name
• Business name
• Registered email address
• Registered phone number
Do not send your password, OTP, PIN, or other authentication credentials.
The request may require identity verification before account deletion can be processed.
What Happens After You Request Deletion
Once an eligible deletion request is verified, QJei Group will begin the account deletion process.
Depending on the account and business structure, deletion may include:
- • QJenza user profile information
• Personal contact information associated with the account
• Authentication-related account data
• Business profile data where applicable
• Customer, supplier, inventory, operational, and other business records associated with the account, subject to applicable retention requirements
• Uploaded files associated with the account where applicable
Some information may be deleted, anonymized, or retained where required for legitimate legal, accounting, security, fraud prevention, dispute resolution, or regulatory purposes.
Outstanding Financial or Administrative Matters
Business Owner Accounts
If you are the owner of a QJenza business account, deleting your account may affect access to the entire business workspace.
Before deletion, QJenza may require you to:
• Transfer ownership to another authorized user, or
• Confirm deletion of the business workspace if no other owner exists.
This helps prevent accidental loss of business information.
Staff and Invited Users
If you are a staff member or invited user rather than the Business Owner, deleting your personal QJenza account may remove your access without necessarily deleting the business or its records.
Business information belonging to the business may remain available to authorized Business Owners or Administrators.
Data Retention After Account Deletion
In some circumstances, account deletion may not immediately remove certain records. Examples may include:
- • Outstanding subscription obligations
• Payment records
• Refund or dispute records
• Security and fraud-prevention records
• Legally required accounting records
• Audit records necessary to maintain financial integrity
Where retention is necessary, access to such information will be limited and the information will be retained only for the required purpose and period.
QJei Group aims to delete or anonymize eligible personal information after a verified account deletion request.
Some limited records may remain in backups or archives for a reasonable period before being overwritten as part of normal backup rotation.
Information that must be retained under applicable law or for legitimate security, fraud-prevention, accounting, or dispute-resolution purposes may be retained for longer.
Can an Account Be Restored After Deletion?
Once account deletion has been fully completed, the account and deleted information may not be recoverable.
Where applicable, QJenza may provide a short confirmation or recovery period before final deletion.
If such a period is provided, it will be clearly communicated during the deletion process.
Before Deleting Your Account
• Complete any outstanding transactions
• Download or export business records they need to retain
• Resolve outstanding customer or supplier balances where appropriate
• Transfer business ownership if another person will continue using QJenza
• Review subscription or billing obligations
• Confirm that important business records have been safely retained
Do not enter your password, PIN, OTP, CVV, or full payment card details in this form.
QJei Group will never ask you to provide your password, PIN, OTP, full payment card number, or CVV as part of an account deletion request.
Important Security Notice
QJei Group will never ask you to provide your:
• Password
• PIN
• One-Time Password (OTP)
• Full payment card details
• Card CVV
as part of an account deletion request.
Do not enter your password, PIN, OTP, CVV, or full payment card details in this form.